FAQs

How to register an account:

• View Courses: Click on “View Course“
• Select a Course: Choose the course you wish to enroll in
• Enroll: Click the “Enroll” button
• Create an Account: If you are a new user, follow the prompts to create a new account
• Log In: If you are already registered, enter your login credentials
• Complete Required Fields: Fill out all fields marked with a red asterisk (*)
• Save Your Credentials: Write down the username and password you created for future reference
• Activate Two-Factor Authentication: Follow the instructions provided in the Two factor

Two-factor authentication (2FA) system helps organizations and individuals secure their online accounts by requiring two pieces of information to log in: Password and Verification code.

• To activate two factor authentication using DUO; Click: Two-Factor Authentication (2FA) Evaluation Guide | Duo Security
• To activate two factor authentication using Microsoft; Click: How to use two-step verification with your Microsoft account - Microsoft Support
• To activate two factor authentication using Google; Click: Turn on 2-Step Verification - Computer - Google Account Help

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If you have forgotten your password or need to reset it, you can easily do so through our automatic password reset feature.

Instructions to Reset Your Password:

• Go to the Login Page: Go to "login" in the top right corner
• Click on "Forgot Password": Locate and click the "Forgot Password" link
• Enter Your Email Address: Provide the email address associated with your account
• Check Your Email: Look for an email with instructions on how to reset your password
• Follow the Instructions: Click the link in the email and follow the prompts to create a new password

At Long Island University, we are here to help you! If you encounter technical issues or have questions about our courses, don't hesitate to reach out.

For assistance, send an email to our technical support team at support@pro.liu.edu. We are committed to providing prompt and effective support to ensure you have a smooth learning experience.